HDFC partners with Accenture to revamp its digital lending business

HDFC expects to revamp its customer experience with this collaboration.

On Thursday, June 2, private lender HDFC Ltd announced a partnership with Accenture to digitally transform its lending business. HDFC expects to revamp its customer experience with this collaboration.

“HDFC has a rich legacy of customer-centric innovation, and we have always looked to technology as a way of getting closer to our customers. The ongoing market disruption in the mortgage industry calls for a focused commitment to digital-led reinvention of customer experiences, which we believe will be pivotal to driving future growth,” said MD Renu Sud Karnad.

The bank plans to lower its dependence on paper forms and increase its presence digitally. This collaboration will be powered by cloud-native applications, machine learning, automation and advanced analytics to give the customers a better banking experience.

“We are excited to be a key partner to HDFC Ltd. in their next frontier of customer-centric innovation – digitalizing their lending process from beginning to end. By taking a cloud-first approach, HDFC will be able to leverage the power of digital innovations and embed Al-driven insights throughout their lending lifecycle,” said Accenture’s Sonal Kulkarni.