No longer lines up; Bengaluru Metro Introduces a QR Ticketing Service for Commuters on WhatsApp

Bangalore Metro Rail Corporation Limited (BMRCL) and WhatsApp announce partnership to introduce Namma Metro’s WhatsApp chatbot-based QR ticketing service


Karnataka Bureau: In a move to ease metro travel, earlier in the day, Bangalore Metro Rail Corporation Limited (BMRCL) and WhatsApp, announced a partnership to introduce Namma Metro’s WhatsApp chatbot-based QR ticketing service.

‘Namma Metro’ riders will be able to buy tickets and recharge their travel pass directly within WhatsApp. Thanks to the chatbot’s integration with UPI-powered payments on that network. BMRCL asserted that it is the first public transportation system in the world to support end-to-end QR ticketing on WhatsApp. The company claimed that all “Namma Metro” commuters can use its English and Kannada-speaking WhatsApp chatbot.


Commuters can avail of the service by sending a simple “Hello” to BMRCL’s official WhatsApp chatbot number +9181055 56677. After this, they can select from a variety of choices, including recharging their metro travel pass and buying single-trip tickets using payments made through WhatsApp.

“Users have the choice to pay without leaving the WhatsApp conversation screen thanks to the seamless payment process. Users have the option to pay via WhatsApp payments after selecting their travel information by authenticating the transaction with their UPI pin “BMRCL reported.

It added that commuters may plan their travel on-the-go and make payments without leaving the WhatsApp chat, saying that the interface makes the user experience simple and dynamic.

Mumbai Metro One Private Limited (MMOPL), which runs the city’s Versova-Andheri-Ghatkopar metro system, introduced a “e-ticket on WhatsApp” feature earlier this year.

As per the press release, Mumbai Metro One is the first MRTS (Mass Rapid Transit System) in the world to offer e-tickets on WhatsApp.

It stated that this was an expansion of the “Paper QR Ticket” that is already sold at ticket counters. To use the service, commuters must text the word “Hi” to the number 9670008889.