Sorenson and GlobalVRS Unite to Expand Communication Accessibility


Sorenson collaborates with GlobalVRS in major milestone to expand accessibility services

SALT LAKE CITY, Oct. 03, 2023 (GLOBE NEWSWIRE) — Sorenson, the leading provider of inclusive communication services for Deaf, hard-of-hearing, and diverse language communities around the world, today announced that existing customers of GlobalVRS, a video relay service provider, have been transferred to Sorenson effective October 1, 2023. Over the last few months, Sorenson and GlobalVRS have worked closely with the FCC to ensure customers experienced a seamless transition of services and continuous access to VRS.

The continuation of GlobalVRS services with Sorenson is a significant milestone that will broaden the reach of accessible technology to the Deaf and DeafBlind communities. It is a testament to the commitment of both companies to providing innovative and inclusive language services to connect people around the world.


“We are excited to welcome GlobalVRS customers to the Sorenson family and offer even more comprehensive and innovative accessibility services,” said Jorge Rodriguez, CEO of Sorenson. “GlobalVRS and Sorenson are aligned in our commitment to serving the Deaf, DeafBlind, hard-of-hearing, and diverse communities to connect people beyond words. Together, we will continue to break down communication barriers.”

Under Sorenson, GlobalVRS services will continue to be available 24/7, with access to American Sign Language interpreters who relay domestic and international calls between Deaf and hearing people in Spanish and English, as well as dedicated service for DeafBlind individuals who use ASL and Braille.

For customers who transitioned from GlobalVRS, any questions or concerns can be raised to Sorenson at [email protected] or via videophone at 801-386-8500. Any concerns pre-dating October 1, 2023 should still be submitted to GlobalVRS at [email protected] or via videophone at 877-326-5457.

View a version of this news release in ASL
Read this news release in Spanish.

About Sorenson
Sorenson is one of the world’s leading language services providers, combining patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, video remote and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Our company impact extends beyond the connections we support. Under Sorenson’s Impact and ESG Vision and Action Plan, we’re reviewing our carbon footprint, addressing accessibility and advancement barriers for Deaf employees, and implementing a supplier diversity program. Sorenson is a minority-owned company committed to expanding opportunities for underserved communities and championing a culture of belonging. For more information on how we advance human connection, visit or

Press Contact
Ann Norman
Director of Public Relations
Sorenson 801-317-7769
[email protected]

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. If you later change your default provider, you can port your number to that provider. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you move or change your location, you must notify Sorenson immediately. You can update your Registered Location from your videophone by calling (801) 386-8500. Sorenson will confirm receipt of your Registered Location information. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. For more information on the process of obtaining 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS to place a 911 call, please visit Sorenson’s website:

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